Submit a Ticket

Support response is addressed in the order it is received, Monday through Friday, 9am to 5pm Eastern Standard Time, excluding holidays.

To submit a support ticket, please send an email to Please include the following information so we can best assist you:

  • Is this ticket regarding DVD/Enterprise Learning Library or Online/KeyStone OnDemand
  • Full Name
  • Email Address
  • Organization Name
  • Order Number (if applicable)
  • Brief one line description/title of the issue
  • Detailed description of the issue