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Support

  • General

    • How to Return or Exchange KeyStone Learning Product
    • Lending Library License Agreement
    • Single User License Agreement
    • What is the Desktop Learning Library?
  • Activation Issues

    • Error Message: "Invalid CD/Product Key"
    • Error Message: "License Key Has Already Been Used"
    • Error Message: "No License Was Issued."
    • Error Message: "Problem Updating Data"
    • How do I activate my KeyStone product?
    • How do I rename the DRM folder to get activation to work?
    • How to Install a Desktop Learning Library (DLL) Course
    • I've Already Activated My Course. Why Am I Being Asked to Activate it Again?
    • What happens if I don't have an activation key?
  • DLL (DVD-ROM)

    • Can I install my "single user" copy on more than one computer?
    • Error Message: "This Application Requires Microsoft Windows Media Player 6.4 or Later to Work"
    • How Do I Get the Exercises to Work?
    • How Do I Save a Screen Capture?
    • I'm Having Video Playback Problems

Error Message: “No License Was Issued.”

Introduction
As easy as we try to make courseware activation, occasionally an error will be seen. One such error is the message, “No License Was Issued.”

Resolution
The most common reason behind this message is an incorrect activation (or access) key. Often, the number one has been typed instead of a lowercase letter “l.” Or, maybe a zero (0) has been substituted for the capital letter “O.”

To be certain, the first step in resolving this error message is to double-check the activation key (located on a sticker on the inside of your DVD-ROM case) to verify you’re entering the proper key when activating your courseware.

If, after double-checking, you either cannot determine the correct characters or you are certain that you have typed in your key correctly and still see this error, please submit a support ticket so that our Customer Support team can assist you.

If this did not answer your question, please see the other support articles or submit a support ticket.

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