Support

• General

  • How to Return or Exchange KeyStone Learning Product
  • Lending Library License Agreement
  • Single User License Agreement
  • What is the Desktop Learning Library?

• Activation Issues

  • Error Message: "Invalid CD/Product Key"
  • Error Message: "License Key Has Already Been Used"
  • Error Message: "No License Was Issued."
  • Error Message: "Problem Updating Data"
  • How do I activate my KeyStone product?
  • How do I rename the DRM folder to get activation to work?
  • How to Install a Desktop Learning Library (DLL) Course
  • I've Already Activated My Course. Why Am I Being Asked to Activate it Again?
  • What happens if I don't have an activation key?

• DLL (DVD-ROM)

  • Can I install my "single user" copy on more than one computer?
  • Error Message: "This Application Requires Microsoft Windows Media Player 6.4 or Later to Work"
  • How Do I Get the Exercises to Work?
  • How Do I Save a Screen Capture?
  • I'm Having Video Playback Problems

What happens if I don’t have an activation key?

Introduction
When you purchase courseware that is a part of our Desktop Learning Library (DLL), an activation (or access) key is required in order to view the courseware.

Resolution
Typically, your personalized activation (or access) key can be located on a sticker inside the DVD-ROM case.

If, after looking at your original DVD-ROM case, you are unable to locate your activation (or access) key, please submit a support ticket so that our Customer Support team can work with you to find a resolution.

If this did not answer your question, please see the other support articles or submit a support ticket.