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Support

  • General

    • How to Return or Exchange KeyStone Learning Product
    • Lending Library License Agreement
    • Single User License Agreement
    • What is the Desktop Learning Library?
  • Activation Issues

    • Error Message: "Invalid CD/Product Key"
    • Error Message: "License Key Has Already Been Used"
    • Error Message: "No License Was Issued."
    • Error Message: "Problem Updating Data"
    • How do I activate my KeyStone product?
    • How do I rename the DRM folder to get activation to work?
    • How to Install a Desktop Learning Library (DLL) Course
    • I've Already Activated My Course. Why Am I Being Asked to Activate it Again?
    • What happens if I don't have an activation key?
  • DLL (DVD-ROM)

    • Can I install my "single user" copy on more than one computer?
    • Error Message: "This Application Requires Microsoft Windows Media Player 6.4 or Later to Work"
    • How Do I Get the Exercises to Work?
    • How Do I Save a Screen Capture?
    • I'm Having Video Playback Problems

Welcome to the KeyStone support page. On the left you'll find answers to many common issues with our DVD-ROM products.

Don't see your issue listed on the left? Submit a support ticket.

Note for older CD-ROM courses. On August 6, 2005 KeyStone discontinued staff-assisted technical support for any CD-ROM course that is now available in the new DVD-ROM, Desktop Learning Library edition. Technical Support for KeyStone CD-ROM courseware is now limited to the CD-ROM support page.

GSADownload GSA Schedule (PDF)

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