Support

• General

  • How to Return or Exchange KeyStone Learning Product
  • Lending Library License Agreement
  • Single User License Agreement
  • What is the Desktop Learning Library?

• Activation Issues

  • Error Message: "Invalid CD/Product Key"
  • Error Message: "License Key Has Already Been Used"
  • Error Message: "No License Was Issued."
  • Error Message: "Problem Updating Data"
  • How do I activate my KeyStone product?
  • How do I rename the DRM folder to get activation to work?
  • How to Install a Desktop Learning Library (DLL) Course
  • I've Already Activated My Course. Why Am I Being Asked to Activate it Again?
  • What happens if I don't have an activation key?

• DLL (DVD-ROM)

  • Can I install my "single user" copy on more than one computer?
  • Error Message: "This Application Requires Microsoft Windows Media Player 6.4 or Later to Work"
  • How Do I Get the Exercises to Work?
  • How Do I Save a Screen Capture?
  • I'm Having Video Playback Problems

Welcome to the KeyStone support page. On the left you'll find answers to many common issues with our DVD-ROM products.

Don't see your issue listed on the left? Submit a support ticket.

Note for older CD-ROM courses. On August 6, 2005 KeyStone discontinued staff-assisted technical support for any CD-ROM course that is now available in the new DVD-ROM, Desktop Learning Library edition. Technical Support for KeyStone CD-ROM courseware is now limited to the CD-ROM support page.