Instructor led video based training, learning. Courses on Office, Windows, Vista, SQL, Project, MCSE, Excel. Offering LMS CBT WBT ILT.

The DLL requires Internet Explorer 5.5 SP2 or higher (IE6 recommended, if you have upgraded to IE7 please go here), Windows Media Player 6.4 or higher (the latest version of Windows Media Player will yield the best performance.), a DVD-ROM drive, and Internet access for one-time product activation. Better video/graphics cards (16MB of on-board RAM or greater) yield better performance.

Installation Issues:

If you did not receive installation instructions or are unsure how to install the DLL courseware please follow these directions:

• Insert the appropriate disc into your DVD-ROM drive.
• Double-click setup.exe or alternatively access your Start menu, select Run, type "D:\setup.exe" (without the quotes, where D is the letter of your DVD-ROM drive) and click Ok.
• Follow the directions in the installation program until installation is complete.
• A "KS" icon will be placed on your desktop; double-click this icon to launch the DLL software.
• All DLL discs contain content that may be viewed without entering your activation key. When you access protected content in the course you have purchased, submit your activation key when prompted.

Activation/Access Key Issues:

An access key is required to view courseware purchased on the DLL. If you have received your DLL disc set but did not receive an activation key (it should be on a sticker inside the DVD-ROM case), please contact Support Services as directed below.

If you are running Windows Firewall and you encounter an error such as "problem updating data" after submitting your access key, please try the following: temporarily turn off Windows Firewall, submit your activation key, wait until activation has completed, then turn your Windows Firewall back on.

If after submitting your access key you receive the message "Invalid CD/Product Key" or "No License was issued;" please note the following:

• please make sure you have entered the access key correctly, and/or
• make sure you have entered all characters and dashes, and that you have not confused the letter O with the number 0 (zero) character, nor the letter l (L) with the number 1 (one) character.

If after submitting your access key you receive the message "License key has already been used" please note the following:

• if you have already activated once and are attempting to activate again by selecting Activate License from the License menu; this is not necessary, and/or
• if you have already activated but the status column shows your course levels as being "inactive" please try viewing your course level anyway, it may already be activated, and/or
• if you have already activated on one computer and are attempting to activate on another computer, please contact Support Services as directed below.

If you have already activated but receive a request to enter an access key when attempting to access your purchased courseware, please note the following:

• please check and see if you are accessing the correct course (e.g., you have purchased "Word 2003" but are attempting to view "Word XP"),
• please make sure you are viewing the courseware on the computer on which you first activated,
• try submitting your activation key again (make sure you are on a stable Internet connection and allow time for the process to complete, as much as 1 minute), or
• if you have reinstalled or upgraded your operating system software or are still unsuccessful, contact Support Services as directed below.

Issues Other Than Activation/Access Key Issues:

If you have installed Internet Explorer 7 and get the following message: "This application requires Microsoft Windows Media Player 6.4 or later to work." please download and install the KeyStone Desktop Learning Library Internet Explorer 7 Update Installer.

If you are experiencing problems related to video playback performance, (choppy or non-continuous video, "ghosting" of previous video content, or video that is not scaling properly, please try upgrading to the latest version of Windows Media Player or try viewing video in "detached" mode by selecting the Detached Video button: .

What To Do if None of the Above Solves your DLL Problem:

If none of the above solutions fixes your problem, or your problem is not covered above, please contact Support Services via email at support@KeyStoneLearning.com. In order to more quickly serve you, please verify that your computer meets the minimum requirements, and include the following information in your email:

• if purchased directly from KeyStone: your order number and activation key,
• if purchased from an online reseller or retail store: store name, date of purchase, and activation key,
• your name,
• a telephone number where you can be reached and the hours you may be reached there,
• the operating system and service pack of the computer on which you are experiencing the problem,
• your version of Windows Media Player and Internet Explorer, and
• a detailed description of the problem and exactly when the problem occurs. (The more information you give us, the faster support can diagnose and solve the issue.)

After receiving your email, KeyStone Learning Support Services will contact you within one business day.

Note: Effective 9/6/05 KeyStone has discontinued staff-assisted technical support for any CD-ROM course that is now available in the new DVD-ROM, Desktop Learning Library edition. This includes all courses listed or refered to below. Technical Support for KeyStone CD-ROM courseware is now limited to this support page. Please see upgrade information at the bottom of this CD-ROM Technical Support section.

(This does NOT apply to the Desktop Learning Library edition of any product.) To begin, find your course in the lists below to determine the type of KeyStone course you have. (Note: KeyStone Learning Systems is an authorized reseller of Blast Through Learning products. If you have a technical support issue concerning your Blast Through product purchased from KeyStone Learning, please contact Blast Through Learning at 1-888-375-4648.) Once you find your course, click the link at the top of the list to go to the technical support information for that type of KeyStone course.

Keystone1: Access 2000 Access 2000 Developer Active Server Pages Cisco CCNA 1.0 Corel Photodraw 2000 Crystal Reports 7 Dynamic HTML 4 Excel 2000 FrontPage 2000 HTML 4 Java 2.0 Outlook 2000 PowerPoint 2000 Publisher 2000 SQL Server 7 - all courses Visual Basic 6 Visual C++ 6 Visual InterDev 6 Windows 98 Word 2000 XML - Markup and Content

Keystone2: A+ 2001 (CompTIA) Active Server Pages 3 Autocad 2000 CCNP Building Scalable Networks CCNP Multilayered Switched Cisco CCNA 2 Cold Fusion 4.5 CorelDraw 10 Suite* Crystal Reports 8 Exchange Server 2000 - System Admin* Flash 5 GroupWise 6.0 - End User* i-NET+ (CompTIA) Internet Information Server 5 Java - all courses except Java 2* Lotus Notes 5.0 - all courses Oracle 8iR2 PhotoDraw 2000 PhotoPaint 10* Project 2000 Project 2000 - Update Red Hat Linux 7.x Update SQL Server 2000 - all courses* Upgrading Your PC* What is Microsoft.Net* Windows 2000: all courses except those listed under Keystone3 XML - XML Based Web Apps

Keystone3: Access XP Essentials ASP.NET (KeyStone product) Building Windows Applications with Visual Studio.Net C#, Programming with Microsoft C# C++ Advanced Programming CCNP Remote Access Networks Cicso Call Manager 3.3 Update Delphi 6 Excel XP Essentials Intro to XML and Assoc. Tech. Network+ 2002 (CompTIA) Outlook XP Essentials PowerPoint XP Essentials Programming with Microsoft C# Securing Your PC Telecom Networking Visual Basic.Net (KeyStone product) Visual Studio.Net, Building Windows Applications with Windows 2000 Design and Implement Active Directory Solutions Windows NT4 to Windows 2000 Migration Windows XP - Home Word XP Essentials XML, Intro to, and Assoc. Tech. XML Using JAVA

Keystone2 courses require Internet Explorer 5.01 or higher, Windows Media Player 6.4 or higher, a minimum screen resolution of 1024x768, and that the CD-ROM be in the drive.

Some Keystone2 courses require Quicktime 5.01 or higher.

The klsucdrom Fix:  When users of Keystone courses of type "Keystone2" have problems they are usually solved by downloading and replacing an updated file. Most Keystone2 problems are solved this way. Please close the application. Then download klsucdrom.exe and save this file to the C:\Program Files\Keystone Learning\ directory. Choose "Yes" or "OK" to replace the current file. Then launch your KeyStone course; it should run normally (however, sometimes users that have this problem also have the next problem below).

Problems usually solved by updating KLSUCDROM.EXE

The codec75 Fix:  Some users of Keystone2 courses experience this problem the first time they run it: you can see instructor video, but do not hear the audio. If this is your problem, and you are currently able to hear audio through your speakers (or headphones) from other software applications successfully, please download the Codec75 installer. Save the file to your hard drive. Extract the files from the .zip file. (Windows XP users note: you must extract the files from the zip folder before running the installation. If the file "Codec75 Update.exe" does not have an American flag icon , it is not yet extracted.) Double-click "Codec75 Update.exe" to install an audio codec Keystone2 courses need to run. Then launch your KeyStone course; it should run normally.

Why you need to install Codec75

*Keystone2 and QuickTime:  Some courses of type Keystone2 (those marked with asterisk in list above and Windows 2000 Network and OS Essentials) have some QuickTime video files in which case the suggestions for courses of type Keystone3 below may apply.

If this did not solve your problem, please check the section on Technical Support Issues NOT Specific to the Type KeyStone Course.

Keystone3 courses require a minimum screen resolution of 1024x768, Quicktime 5.01 or higher, Windows Media Player 6.4 or higher, and that the CD-ROM be in the drive.

When users of Keystone courses of type "Keystone3" have problems they are usually related to QuickTime. If you are not seeing video in your Keystone3 course, you may need to install QuickTime. (The KeyStone installer senses if QuickTime is installed already and if not asks the user click Ok to install it. If this fails or the user chooses not to, QuickTime must be installed manually.) You can manually install a sufficient version of QuickTime from your KeyStone CD-ROM (find the QuickTime directory on the CD-ROM) or you may install the latest version of Quicktime by going to the QuickTime download page.

If you know QuickTime is installed, but things are still not working, please check out the QuickTime Installation Check page.

If this did not solve your problem, please check the section on Technical Support Issues NOT Specific to the Type KeyStone Course.

Keystone1 courses require a minimum screen resolution of 800x600, Windows Media Player 6.4 or higher, and that the CD-ROM be in the drive.

If while installing a KeyStone course of type "Keystone1" you encounter this error: "The version of Active Movie that you are trying to install is older than the one already present on your system. ActiveMovie Setup cannot upgrade an existing installation if the version is newer. Please uninstall your existing ActiveMovie and then run Setup again." Simply click "Ok" and allow the installation to continue. Do NOT uninstall Active Movie. KeyStone courses work fine with newer versions of ActiveMovie.

If this did not solve your problem, please check the section on Technical Support Issues NOT Specific to the Type KeyStone Course.

If you would like to bypass the promotional video that plays when you launch your KeyStone course, you may usually do so by hitting the Esc key once it starts playing. You may also go to the C:\Program Files\Keystone Learning\ directory and rename or delete the file "bumper.asf".

If during installation you encounter the message: "Error copying Text files. Please contact your system administrator." followed by the message: "Error copying Video files. Please contact your system administrator." these errors can be ignored and your KeyStone Learning course should run fine. This sometimes happens when one or more KeyStone Learning courses are installed on one computer.

The kls_fix Fix:  If you have multiple hard-drive partitions and/or multiple CD/DVD-ROM drives and/or you encounter the message "Please make sure the correct CD is in the CD-ROM drive", please close your KeyStone course and download kls_fix.exe and save it to your hard drive. After downloading, double-click kls_fix.exe and select the drive letter that your KeyStone CD-ROM is in and click OK when the program reports "Done". (Sometimes you will not be given the option to choose a drive letter and the program will simply report "Done"—sometimes this is all it takes.) Then launch your KeyStone course; it should run normally.

If you would like to be able to run your KeyStone Learning course without the CD-ROM in the drive, please click hard drive installation instructions.

As of 9/6/05 Keystone no longer offers staff-assisted technical support for CD-ROM courseware. Technical Support for CD-ROM courseware is limited to the suggestions provided above on this support page. Most users' issues are solved by applying one or more of the above solutions.

For a limited time, KeyStone will be offering an upgrade option for owners of CD-ROM courseware. If you own a CD-ROM KeyStone course that is available on the new DVD-ROM, Desktop Learning Library (DLL) edition, you can upgrade your CD-ROM courseware to the same course in the DLL edition for $50. KeyStone requires return of the original, genuine KeyStone product and this upgrade is only available for the same course (e.g., one may not upgrade a Crystal Reports 8 CD-ROM product to the Crystal Reports XI DVD-ROM product for $50.)

To upgrade, please first verify your course is available in the DLL edition by searching for it on the Products page. Once you have verified your course is available in the DLL edition, email sales@KeyStoneLearning.com for an RMA number and purchase instructions. If you purchased a CD-ROM product between 2/11/05 and 9/6/05 a less expensive upgrade option may be available.

After receiving your email, KeyStone Learning Support Services will contact you within one business day.

If you would like to return or exchange your KeyStone Learning product, and you purchased it directly from KeyStone Learning Systems, please review the KeyStone Return Policy and then send an email to support@KeyStoneLearning.com with your order number to initiate the return process. After receiving your email, KeyStone Learning Support Services will contact you within one business day.

If you have received a KeyStone Learning product that appears to have been damaged in shipping, and you purchased it directly from KeyStone Learning Systems, please email support@KeyStoneLearning.com with your order number to initiate the replacement process. After receiving your email, KeyStone Learning Support Services will contact you within one business day.