Level 1 – Get Up and Running Quickly in Outlook 2010

• 1. The Outlook 2010 Interface and Views
• 1.1. Experience the New Outlook 2010 Interface
• 1.2. Go Backstage via the File Tab
• 1.3. Customize the Quick Access Toolbar
• 1.4. Customize the Ribbon
• 1.5. Explore the To-Do Bar
• 1.6. Outlook Views and What They Mean to You
• 1.7. Create New Outlook Items
• 1.8. Need Help? It’s Local and Online

• 2. Read and Send Email Messages
• 2.1. The differences between HTML, Plain Text and Rich Text Messages
• 2.2. Add the BCC and From Fields to a Message
• 2.3. Text Editing Techniques
• 2.4. Use Format Painter to Copy Applied Formatting
• 2.5. Attach a File to an Email Message
• 2.6. Save a Message as a Draft
• 2.7. Attach a Saved Message to an Email Message
• 2.8. Mark Message Importance
• 2.9. Use the Message Zoom Feature

• 3. Review, Replay and Forward Messages
• 3.1. Use the Preview Pane to View a Message
• 3.2. Preview an Email Attachment
• 3.3. Reply to Messages
• 3.4. Forward a Message
• 3.5. Understand Message Icons in Your Inbox

• 4. Review and Print Your Messages
• 4.1. Undo and Redo
• 4.2. AutoCorrect
• 4.3. Use Spell Check … Please
• 4.4. Use the Research Pane
• 4.5. Use Find and Replace
• 4.6. Print Messages in Table vs Memo Style
• 4.7. Adjust the Print Preview Zoom
• 4.8. Define a Page Print Range or Set the Number of Printed Copies
• 4.9. Print Attachments

• 5. Work with Outlook 2010’s Contacts
• 5.1. Edit a Saved Contact
• 5.2. Add a Contact Based on an Email Message
• 5.3. Send a Message to a Contact
• 5.4. Contact View Options
• 5.5. Contact Sort Options
• 5.6. Share Contacts with Others
• 5.7. Print Options for Contacts
• 5.8. Attach a Business Card to a Message

• 6. Use the Address Book
• 6.1. About the Address Book
• 6.2. Import Email Addresses
• 6.3. Export Email Addresses
• 6.4. Create and Email Groups

• 7. Work with Outlook 2010’s Calendar
• 7.1. Schedule Meetings Across Time Zones
• 7.2. Create a Recurring Appointment
• 7.3. Edit an Existing Appointment
• 7.4. Set Appointment Reminder Options
• 7.5. Work with Calendar View Options
• 7.6. Print Your Calendar
• 7.7. Attach Your Calendar to a Message
• 7.8. Create and Send a Meeting Request
• 7.9. Use AutoPick to Select the First Available Meeting Time
• 7.10. Respond to a Meeting Request
• 7.11. Update a Meeting Request
• 7.12. Reply to a Message with a Meeting Request

• 8. Work with Tasks in Outlook 2010
• 8.1. Create a Recurring Task
• 8.2. Create a Task Request
• 8.3. Respond to a Task Request
• 8.4. Mark a Task as Complete
• 8.5. Edit Tasks
• 8.6. Task Sort Options
• 8.7. Task View Options

• 9. Work with Notes and Flags in Outlook 2010
• 9.1. Edit Notes
• 9.2. Note View Options
• 9.3. Sort Notes
• 9.4. Flag Messages for Follow Up

Level 2 – Outlook 2010 Content Management

• 1. Customize Your Inbox View
• 1.1. Mark Messages as Read or Unread
• 1.2. Arrange Inbox Columns
• 1.3. Show Messages as Conversations
• 1.4. Ignore Conversations
• 1.5. Clean Up Conversations
• 1.6. Inbox Sort Options
• 1.7. Work with the People Pane
• 1.8. Customize the Navigation Pane
• 1.9. Customize the Reading Pane

• 2. Techniques for Dealing with Large Amounts of Email
• 2.1. Delete Messages
• 2.2. Empty Your Deleted Items Folders
• 2.3. Run a Mailbox Cleanup
• 2.4. Use Folders to Manage Your Email
• 2.5. Move and Copy Messages to a Folder
• 2.6. Rename a Personal Folder
• 2.7. Use Quick Steps to Create Customized Message Actions

• 3. Outlook 2010’s Expanded Search Capabilities
• 3.1. Use Quick Search to Find Your Outlook Items
• 3.2. Filter Messages
• 3.3. Search Across Folders
• 3.4. Refine Your Search
• 3.5. Run Recent Searches Again
• 3.6. Customize the Search Results Highlight Color
• 3.7. Work with Search Folders

• 4. Dealing with Junk Email
• 4.1. Tips for Dealing with Junk Email
• 4.2. Set Your Level of Junk Email Protection
• 4.3. Add Senders to Your Safe Senders List
• 4.4. Add Senders to Your Blocked Senders List

• 5. Archive and Save Messages
• 5.1. About Archiving Data
• 5.2. Disable AutoArchive and Exclude Items
• 5.3. Run the Manual Archive
• 5.4. Retrieve Archived Items
• 5.5. About Personal File Folders
• 5.6. Create a Personal File Folder

• 6. Use Rules and Formatting to Manage Email
• 6.1. Create Rules to Manage Messages
• 6.2. Edit Existing Rules
• 6.3. Turn a Rule On or Off
• 6.4. Use Conditional Formatting to Customize Your Message Appearance

• 7. Work with Outlook 2010 Journal Entries
• 7.1. About Outlook’s Journal
• 7.2. View the Journal
• 7.3. Create Automatic Journal Entries
• 7.4. Create Manual Journal Entries
• 7.5. Edit a Journal Entry

• 8. Work with Outlook 2010’s View Settings
• 8.1. Modify the Column Display Using Advanced View Settings
• 8.2. Group Your Inbox Items
• 8.3. Adjust Your Inbox Table View Settings

• 9. On an Exchange Server? These Outlook 2010 Features Are Just For You
• 9.1. Use the Out of Office Assistant When You Won’t Be Answering Emails
• 9.2. Meeting Suggestions
• 9.3. Calendar Groups
• 9.4. Manage Alerts
• 9.5. Share Your Calendar with Someone Else
• 9.6. Open a Shared Calendar
• 9.7. Set Up Delegate Access to Your Mailbox
• 9.8. Work as a Delegate to Someone Else’s Mailbox

Level 3 – Working with Categories, Themes and Objects in Outlook 2010

• 1. Use Categories to Color Code Your Outlook 2010 Objects
• 1.1. About Categories
• 1.2. Assign a Category to an Outlook Object
• 1.3. Create a Custom Category

• 2. Format a Message in Outlook 2010
• 2.1. About Office 2010 Themes
• 2.2. Change a Theme’s Color, Font and Effects
• 2.3. Create and Save a Custom Theme
• 2.4. Apply a Page Color to a Message
• 2.5. Format Message Text with Styles
• 2.6. Set Message Default Stationery and Fonts

• 3. Work with ClipArt, Images, Shapes, Equations and Symbols
• 3.1. Insert ClipArt and Pictures
• 3.2. Insert a Screenshot
• 3.3. Insert a WordArt Object
• 3.4. Insert a Symbol
• 3.5. Insert an Equation
• 3.6. Remove an Image’s Background
• 3.7. Apply a Picture Style
• 3.8. Apply a Picture Border
• 3.9. Apply Picture Effects
• 3.10. Apply a Picture Layout
• 3.11. Work with Image Corrections, Color and Artistic Effects
• 3.12. Create AutoShapes

• 4. Work with SmartArt
• 4.1. About SmartArt
• 4.2. Create a SmartArt Object
• 4.3. Edit SmartArt Text
• 4.4. Modify the SmartArt Layout
• 4.5. Apply a SmartArt Style
• 4.6. Change the Colors Applied to a SmartArt Graphic

• 5. Work with Charts in Outlook 2010
• 5.1. Add an Embedded Chart to a Message
• 5.2. Change the Chart Type
• 5.3. Edit, Add, and Remove Chart Data
• 5.4. Change a Chart’s Data Range
• 5.5. Apply a Chart Layout
• 5.6. Apply a Chart Style
• 5.7. Work with Chart Labels
• 5.8. Adjust a Chart’s Axes and Gridlines
• 5.9. Change a Chart’s Background
• 5.10. Add Trendlines and Error Bars to a Chart
• 5.11. Change the Size of a Chart

• 6. Work with Objects in an Email Message
• 6.1. Move and Copy Text
• 6.2. Resize Objects
• 6.3. Layer Objects
• 6.4. Group and Ungroup Objects
• 6.5. Modify Object Styles
• 6.6. Align Objects

• 7. Outlook 2010 Custom Signatures and Forms
• 7.1. About Outlook Signatures
• 7.2. Create a Custom Signature
• 7.3. Add a Signature to a Mail Message
• 7.4. Set Your Default Signature