CompTIA A+ 2005 OS Exam 220-302: Level 1

• 1.0 Windows Operating systems
• 1.1 Comparison between versions
• 1.2 Major OS components
• 1.3 Operating system interfaces (file system)
• 1.4 Operating system interfaces (user interaction)
• 1.5 Operating system interfaces (Management)

• 2.0 Major system files
• 2.1 IO.sys, MSDOS.sys
• 2.2 Autoexc.bat and Config.sys
• 2.3 EMM386 and Himem.sys
• 2.4 Command.com and Win.com
• 2.5 System.ini and Win.ini
• 2.6 NTLdr, NTDetect, and ntbooddd.sys
• 2.7 Registry data files
• 2.8 Boot.ini and dual boot systems
• 2.9 Summary

• 3.0 Disk and File Management
• 3.1 Partitions
• 3.2 File systems
• 3.3 Directory structures
• 3.4 Creating files
• 3.5 File naming conventions
• 3.6 File attributes
• 3.7 NTFS capabilities
• 3.8 Copying files from NTFS to FAT
• 3.9 File types (text vs. binary)

• 4.0 Command line
• 4.1 Command line overview
• 4.2 Basic file system commands
• 4.3 Advanced file system commands
• 4.4 Misc commands
• 4.5 Less used commands
• 4.6 Creating a batch file

• 5.0 Disk management tools
• 5.1 Fdisk
• 5.2 Format
• 5.3 Error finding tools
• 5.4 Defrag
• 5.5 Disk cleanup
• 5.6 Backup/Restore utility

• 6.0 System management tools
• 6.1 Registry tools
• 6.2 Task manager
• 6.3 Event Viewer
• 6.4 System Monitor
• 6.5 MSconfig
• 6.6 Sysedit
• 6.7 Computer Manager
• 6.8 Device manager
• 7.0 Recap of Level 1

CompTIA A+ 2005 OS Exam 220-302: Level 2

• 1.0 Hardware compatibility and minimum requirements
• 1.1 Windows 9x/ME
• 1.2 Windows NT 4.0 Workstation
• 1.3 Windows 2000 Professional
• 1.4 Windows XP
• 1.5 Summary

• 2.0 Installation options
• 2.1 Installation methods
• 2.2 Running the installation utility
• 2.3 Installation type
• 2.4 Partition options
• 2.5 File system type
• 2.6 Dual boot support
• 2.7 Network configuration
• 2.8 Loading default and updated drivers
• 2.9 Identifying common symptoms and problems

• 3.0 Upgrading scenarios
• 3.1 Upgrade paths available
• 3.2 Winnt vs Winnt32
• 3.3 Verifying compatibility
• 3.4 Applying service packs, patches, and updates
• 3.5 Installing additional Windows components

• 4.0 Boot sequences and boot methods
• 4.1 Files required to boot
• 4.2 Boot steps
• 4.3 Booting with startup disk
• 4.4 Safe mode
• 4.5 Last known good configuration
• 4.6 Booting to a system restore point
• 4.7 Recovery console
• 4.8 Emergency Repair Disk (ERD)

• 5.0 Installing devices
• 5.1 Plug and Play vs. non-Plug and Play
• 5.2 Locating updated device drivers
• 5.3 Install and configure device drivers
• 5.4 Using unsigned device drivers
• 5.5 Required permissions for installing drivers

• 6.0 Optimizing the Operating system
• 6.1 Virtual memory management
• 6.2 Disk defragmentation
• 6.3 Files and buffers
• 6.4 Caches
• 6.5 Temporary file management

• 7.0 Recap of Level 2

CompTIA A+ 2005 OS Exam 220-302: Level 3

• 1.0 Customer Feedback
• 1.1 Eliciting problem symptoms from customer
• 1.2 Reproducing problem as part of diagnostic process
• 1.3 Identifying recent changes to environment
• 1.4 Determining if hardware or software related

• 2.0 Troubleshooting common errors
• 2.1 Boot failure and errors
• 2.2 Startup error messages
• 2.3 System.ini and win.ini error messages
• 2.4 Event log is full
• 2.5 Failure to start GUI
• 2.6 Windows Protection error
• 2.7 Registry not found or corrupt

• 3.0 Utilities and tools
• 3.1 Dr. Watson
• 3.2 Boot disk
• 3.3 Task Manager
• 3.4 Event Viewer
• 3.5 Device manager
• 3.6 MSD and WinMSD
• 3.7 Recovery CD
• 3.8 Configsafe

• 4.0 Print problems
• 4.1 Overview
• 4.2 Print spooler stalled
• 4.3 Incorrect/incompatible driver
• 4.4 Incorrect print parameter

• 5.0 Other common problems
• 5.1 GPF
• 5.2 BSOD
• 5.3 Illegal operation
• 5.4 Invalid working directory
• 5.5 System lockup
• 5.6 Option will not function
• 5.7 Application won�t install, or won�t start
• 5.8 Can�t log onto network
• 5.9 Network connection

• 6.0 Viruses
• 6.1 What they are
• 6.2 TSR programs and viruses
• 6.3 Sources
• 6.4 How to determine presence
• 6.5 How to protect

• 7.0 Recap of Level 3

CompTIA A+ 2005 OS Exam 220-302: Level 4

• 1.0 Configure Protocols
• 1.1 IP Address overview
• 1.2 Static TCP/IP
• 1.3 Dynamic TCP/IP via DHCP
• 1.4 APIPA
• 1.5 IPX/SPX (NWLink)
• 1.6 AppleTalk
• 1.7 NetBEUI/NetBIOS
• 1.8 Name resolution

• 2.0 Verifying TCP/IP configuration
• 2.1 IPCONFIG
• 2.2 WinIPCFG
• 2.3 Ping
• 2.4 TraceRT
• 2.5 NSLOOKUP
• 2.6 Connecting to a share
• 2.7 Configuring share permissions

• 3.0 Protocols and terminologies
• 3.1 ISP
• 3.2 TCP/IP
• 3.3 Well-known ports
• 3.4 E-mail (POP, SMTP, IMAP)
• 3.5 HTML
• 3.6 HTTP, HTTPS, SSL
• 3.7 Telnet
• 3.8 FTP
• 3.9 DNS

• 4.0 Connectivity technologies
• 4.1 Dial-up
• 4.2 DSL
• 4.3 ISDN
• 4.4 Cable
• 4.5 Satellite
• 4.6 Wireless
• 4.7 LAN

• 5.0 Internet Browsers and access
• 5.1 Enable/disable script support
• 5.2 Configure proxy settings
• 5.3 Configure security settings
• 5.4 Configure XP firewall

• 6.0 Test taking tips
• 6.1 Study practices
• 6.2 Guidelines for the test
• 6.3 Set a goal and take it
• 6.4 Purchasing the test voucher

• 7.0 Recap of Level 4