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KeyStone OnDemand Interface

Outlook 2010 Training at a Glance:

Total Length: Almost 6 hours

Level: Beginner to Advanced

You Need 24X7 Outlook 2010 Training Support for common day-to-day questionsConnecting the Pieces

  • An easy way to support Outlook users
  • Proactively cut costs with reduced support
  • Easily customize training for local needs

You're in the Right Place

  • Find what you need instantly by keyword
  • Beginner to Advanced topics in Video & Text
  • Interactive training includes Excercises & Quizzes

And We Know Enterprise

Whether you are suppporting a local migration or managing a global roll out, KeyStone provides complete end-to-end support!

Business Features include:

  • Migration and Roll out support packages
  • Pre and Post Assessments
  • Robust Learning and Content Management
  • Built in Helpdesk Integration
  • 24x7 Access with no hidden costs
  • Unlimited Tier 1 support for licensed users
  • Globalization & awareness campaigns including Webinars, Posters, Quick Reference Cards
  • Customize and create your own content for rapid deployment

 


Includes Learning and Content Management, Certificates of Completion, and a complete library of courses.

 

 

 

     

At a Glance
  • Total Length 5 Hours 40 Minutes
  • Level Beginner to Advanced
  • Instructor Deanna Reynolds

Outlook 2010 Training Highlights

  • Customize the ribbon and Quick Access toolbar
  • Delegate and track tasks
  • Importing and Exporting e-mail addresses
  • Manage meetings with meeting requests and response tracking
  • Manage messages with Archiving and Personal File Folders
  • Themes, WordArt, SmartArt and Charts
  • Using Folders to manage your e-mail
  • Work with Signatures and Stationery
  • Organize your Outlook items using the Journal, Rules and Conditional Formatting

Microsoft Outlook 2010 Training: Course Description

Does the idea of spending less time solving common Microsoft Outlook 2010 questions and more time reaching business goals appeal to you? It appeals to us. That’s why we created this training course.

This Outlook 2010 Training course appeals to new and experienced Outlook users. Really. That’s our goal, anyway. We don’t know how many brand new Outlook users are left out there, but surely there’s a few.  But, if you are new, you’ll simply start with Level 1 – right at the beginning. We’ll move you quickly from creating your first e-mail message and even get you to the point where you can create distribution lists and manage your loads of incoming mail – all in the first level. 

 
 

 

Think you already know everything there is to know about Outlook 2010?

 

Kudos. But, what if there were a trick or two that you hadn’t seen, yet? Would learning that trick appeal to you? We hope so. You see, if you’ve already been around the block a time or two with Outlook, we think you’ll love this course because it consists of short, succinct, standalone topics. This structure means you don’t have to wade through content that you already know. You can skip directly to the topics you want to learn about.

Of course, you can read the outline, but here’s what you’ll get…in a nutshell

Outlook 2010 Training topics include:

  • Archiving Outlook data
  • Creating and using distribution lists based on contacts you added from messages you’ve received
  • Creating and working with custom signatures
  • Creating recurring appointments and tasks
  • Customizing both the ribbon and Quick Access Toolbar
  • Filtering, finding and flagging messages
  • Marking message importance and working with Styles
  • Printing attachments directly from Outlook
  • Using Outlook’s Quick Search feature
  • Using Rules and Conditional Formatting to organize your Outlook data

Are you still reading? Good. Because, we have something important to talk about.

Our Microsoft Outlook 2010 training course is best enhanced when viewed with our fresh learning platform that merges the best Learning Management Systems (LMS) and knowledgebase features into a slick enterprise-wide Software as a Service (SaaS) application. 

What does that mean for you?
 
* Online, 24/7 access to full Microsoft Outlook 2010 Training course content that is also available as searchable, bite-sized training articles and videos that can be quickly found when needed through a handy, quick search feature.  (Training you need, when you need it)
 
* Customized Microsoft Outlook 2010 Training for all levels of Office users that starts with topic introduction, continues through real-world exercises to practice what you learned and wraps up with a quiz to test your recall.  (Start where you want, practice what you see, prove your new skills)
 
* With almost 200 topics to choose from and almost 6 hours of recorded Outlook 2010 Training lessons, we're pretty confident that you'll learn something new, and if not, call us; we may have a teaching job for you.  (Every Microsoft Outlook 2010 Training video has a matching article)
 

The Complete Microsoft Outlook 2010 Training Solution (because you need a plan)

We think this Microsoft Outlook 2010 training course is great, and we believe you’ll think so, too.  We could go on and on about the benefits of training and how it positively impacts user productivity ultimately resulting in a net gain of getting more done in a shorter amount of time. But, you already know all of that. 

What you don't know is what makes us different.

KeyStone Learning Systems offers comprehensive training solutions for enterprise clients. What does that mean? If you're a company looking for high quality Microsoft Outlook 2010 end-user training you can track and assign with the ability to customize the off-the-shelf content, we can help.

The next you get a request for Outlook 2010 training, you can open your web browser, assign a user to a course and they have access... immediately. Our system tracks your users, what courses they've taken and sends that usage data right back to you.

Did we mention there's no software to buy or install? The news just keeps getting better. Does your organization have Internet access? Silly question, we know. But, if you have that, you can have KeyStone OnDemand.

Basically, you license it and we stream it.

That's 24/7 access for you and your company with no hidden IT, support or other technology costs that we all know tend to add up pretty quickly. We think it's revolutionary, but we wouldnít mind hearing your opinion.

Did we mention?

  • Our trainers are MCTs with a passion for training that you'll feel from the first video
  • We offer unlimited Tier 1 support via email for licensed users
  • We provide complete training, migration and roll out support packages including Quick Reference Cards, Webinars, Posters, Pre and Post Assessments, Custom Introduction Videos (from your Management team), Awareness Campaigns, and Helpdesk Support Features.
  • Your company could be up and running with our training within 2-4 business hours (there are some time zone requirements here, but you get the idea)
  • You can add your own training content to our existing, and fabulous, off-the-shelf training

Key Learning Objectives for Microsoft Outlook 2010 Training Essentials: 

This is such a big course, even bigger when you get it with the rest of the Microsoft Office 2010 training course, we can't possibly list all of the learning objectives here. For that, check out the outline. But, here are some things that we think are pretty cool.
  • Add contacts, work with distribution lists and import and export e-mail addresses
  • Create and send custom e-mail forms
  • Effectively manage your e-mail with folders, archives, rules and conditional formatting
  • Enhance outgoing messages with Signatures and Stationery
  • Filter, find and flag messages for future follow up
  • Learn to customize the ribbon to create a working environment in alignment with your activities
  • Plan meetings and appointments with meeting requests and recurring appointments
  • Read, create, reply to and forward messages with and without attachments
  • Use the Calendar to manage your day with appointments, reminders and tasks with due dates
  • Work with common Microsoft Office 2010 features like Themes, WordArt, SmartArt, and Charts, all inside Microsoft Office Outlook 2010
At a Glance
  • Total Length 5 Hours 40 Minutes
  • Level Beginner to Advanced
  • Instructor Deanna Reynolds

 

Microsoft Office Outlook 2010 Training Outline

 

Microsoft Outlook 2010 Training: Level 1

(Get Up and Running Quickly in Microsoft Outlook 2010)
 
  • 1. The Outlook 2010 Interface and Views
  • 1.1. Experience the New Outlook 2010 Interface
  • 1.2. Go Backstage via the File Tab
  • 1.3. Customize the Quick Access Toolbar
  • 1.4. Customize the Ribbon
  • 1.5. Explore the To-Do Bar
  • 1.6. Outlook Views and What They Mean to You
  • 1.7. Create New Outlook Items
  • 1.8. Need Help? It’s Local and Online

 

  • 2. Read and Send E-mail Messages
  • 2.1. The Differences between HTML, Plain Text and Rich Text Messages
  • 2.2. Add the BCC and From Fields to a Message
  • 2.3. Text Editing Techniques
  • 2.4. Use Format Painter to Copy Applied Formatting
  • 2.5. Attach a File to an E-mail Message
  • 2.6. Save a Message as a Draft
  • 2.7. Attach a Saved Message to an E-mail Message
  • 2.8. Mark Message Importance
  • 2.9. Use the Message Zoom Feature

 

  • 3. Review, Reply to and Forward Messages
  • 3.1. Use the Reading Pane to View a Message
  • 3.2. Preview an E-mail Attachment
  • 3.3. Reply to Messages 
  • 3.4. Forward a Message
  • 3.5. Understand Message Icons in Your Inbox

 

  • 4. Review and Print Your Messages
  • 4.1. Undo and Redo
  • 4.2. AutoCorrect
  • 4.3. Use Spell Check … Please
  • 4.4. Use the Research Pane
  • 4.5. Use Find and Replace
  • 4.6. Print Messages in Table vs Memo Style
  • 4.7. Adjust the Print Preview Zoom
  • 4.8. Define a Page Print Range or Set the Number of Printed Copies
  • 4.9. Print Attachments

 

  • 5. Work with Outlook Contacts
  • 5.1. Edit a Saved Contact
  • 5.2. Add a Contact Based on an E-mail Message
  • 5.3. Send a Message to a Contact
  • 5.4. Contact View Options
  • 5.5. Contact Sort Options
  • 5.6. Share Contacts with Others
  • 5.7. Print Options for Contacts
  • 5.8. Attach a Business Card to a Message

 

  • 6. Use the Address Book
  • 6.1. About the Address Book
  • 6.2. Import E-mail Addresses
  • 6.3. Export E-mail Addresses
  • 6.4. Create and E-mail Groups

 

  • 7. Work with Outlook’s Calendar
  • 7.1. Schedule Appointments Across Time Zones
  • 7.2. Create a Recurring Appointment
  • 7.3. Edit an Existing Appointment
  • 7.4. Set Appointment Reminder Options
  • 7.5. Work with Calendar View Options
  • 7.6. Print Your Calendar
  • 7.7. Attach Your Calendar to a Message
  • 7.8. Create and Send a Meeting Request
  • 7.9. Use AutoPick to Select the First Available Meeting Time
  • 7.10. Respond to a Meeting Request
  • 7.11. Update a Meeting Request
  • 7.12. Reply to a Message with a Meeting Request

 

  • 8. Work with Tasks in Outlook
  • 8.1. Create a Recurring Task
  • 8.2. Create a Task Request
  • 8.3. Respond to a Task Request
  • 8.4. Mark a Task as Complete
  • 8.5. Edit Tasks
  • 8.6. Task Sort Options
  • 8.7. Task View Options

 

  • 9. Work with Notes and Flags in Outlook
  • 9.1. Edit Notes
  • 9.2. Note View Options
  • 9.3. Sort Notes
  • 9.4. Flag Messages for Follow Up

 

  • 10.     Microsoft Outlook 2010 Training: Level 1 Resources
  • 10.1.   Outlook 2010 Level 1 Exercises 
  • 10.2.   Outlook 2010 Level 1 Sample Files
  • 10.3.   Outlook 2010 Level 1 Knowledge Checks
  • 10.4.   Outlook 2010 Level 1 Training KeyNotes
 

Microsoft Outlook 2010 Training: Level 2

(Outlook Content Management)
 
  • 1. Customize Your Inbox View
  • 1.1. Mark Messages as Read or Unread
  • 1.2. Arrange Inbox Columns
  • 1.3. Show Messages as Conversations
  • 1.4. Ignore Conversations
  • 1.5. Clean Up Conversations
  • 1.6. Inbox Sort Options
  • 1.7. Work with the People Pane
  • 1.8. Customize the Navigation Pane
  • 1.9. Customize the Reading Pane

 

  • 2. Techniques for Dealing with Large Amounts of E-mail
  • 2.1. Delete Messages
  • 2.2. Empty Your Deleted Items Folder
  • 2.3. Run a Mailbox Cleanup 
  • 2.4. Use Folders to Manage Your E-mail
  • 2.5. Move and Copy Messages to a Folder
  • 2.6. Rename a Personal Folder
  • 2.7. Use Quick Steps to Create Customized Message Actions

 

  • 3. Outlook’s Expanded Search Capabilities
  • 3.1. Use Quick Search to Find Your Outlook Items
  • 3.2. Filter Messages
  • 3.3. Search Across Folders
  • 3.4. Refine Your Search
  • 3.5. Run Recent Searches Again
  • 3.6. Customize the Search Results Highlight Color
  • 3.7. Work with Search Folders

 

  • 4. Dealing with Junk E-mail
  • 4.1. Tips for Dealing with Junk E-mail
  • 4.2. Set Your Level of Junk E-mail Protection
  • 4.3. Add Senders to Your Safe Senders List
  • 4.4. Add Senders to Your Blocked Senders List

 

  • 5. Archive and Save Messages
  • 5.1. About Archiving Data
  • 5.2. Disable AutoArchive and Exclude Items
  • 5.3. Run the Manual Archive
  • 5.4. Retrieve Archived Items
  • 5.5. About Personal File Folders
  • 5.6. Create a Personal File Folder

 

  • 6. Use Rules and Formatting to Manage E-mail
  • 6.1. Create Rules to Manage Messages
  • 6.2. Edit Existing Rules
  • 6.3. Turn a Rule On or Off
  • 6.4. Use Conditional Formatting to Customize Your Message Appearance

 

  • 7. Work with Outlook Journal Entries
  • 7.1. About Outlook’s Journal
  • 7.2. View the Journal
  • 7.3. Create Automatic Journal Entries
  • 7.4. Create Manual Journal Entries
  • 7.5. Edit a Journal Entry

 

  • 8. Work with Outlook’s View Settings
  • 8.1. Modify the Column Display Using Advanced View Settings
  • 8.2. Group Your Inbox Items
  • 8.3. Adjust Your Inbox Table View Settings

 

  • 9. On an Exchange Server? These Features Are Just For You
  • 9.1. Use the Out of Office Assistant When You Won’t be Answering E-mails
  • 9.2. Meeting Suggestions
  • 9.3. Calendar Groups
  • 9.4. Manage Alerts
  • 9.5. Share Your Calendar with Someone Else
  • 9.6. Open a Shared Calendar
  • 9.7. Set Up Delegate Access to Your Mailbox
  • 9.8. Work as a Delegate to Someone Else’s Mailbox

 

  • 10.     Microsoft Outlook 2010 Training: Level 2 Resources
  • 10.1.   Outlook 2010 Level 2 Exercises 
  • 10.2.   Outlook 2010 Level 2 Sample Files
  • 10.3.   Outlook 2010 Level 2 Knowledge Checks
  • 10.4.   Outlook 2010 Level 2 Training KeyNotes
 

Microsoft Outlook 2010 Training: Level 3

(Working with Categories, Themes and Objects in Outlook)
 
  • 1. Use Categories to Color Code Your Outlook Objects
  • 1.1. About Categories
  • 1.2. Assign a Category to an Outlook Item
  • 1.3. Create a Custom Category
  • 2. Format a Message
  • 2.1. About Office 2010 Themes
  • 2.2. Change a Theme’s Color, Font & Effects
  • 2.3. Create & Save a Custom Theme
  • 2.4. Apply a Page Color to a Message 
  • 2.5. Format Message Text with Styles
  • 2.6. Set Message Default Stationery and Fonts

 

  • 3. Work with ClipArt, Images, Shapes, Equations and Symbols
  • 3.1. Insert ClipArt and Pictures
  • 3.2. Insert a Screenshot
  • 3.3. Insert a WordArt Object
  • 3.4. Insert a Symbol
  • 3.5. Insert an Equation
  • 3.6. Remove an Image’s Background
  • 3.7. Apply a Picture Style
  • 3.8. Apply a Picture Border
  • 3.9. Apply Picture Effects
  • 3.10. Apply a Picture Layout
  • 3.11. Work with Image Corrections, Color and Artistic Effects
  • 3.12. Create AutoShapes

 

  • 4. Work with SmartArt
  • 4.1. About SmartArt
  • 4.2. Create a SmartArt Object
  • 4.3. Edit SmartArt Text
  • 4.4. Modify the SmartArt Layout
  • 4.5. Apply a SmartArt Style
  • 4.6. Change the Colors Applied to a SmartArt Graphic

 

  • 5. Work with Charts in Outlook
  • 5.1. Add an Embedded Chart to a Message
  • 5.2. Change the Chart Type
  • 5.3. Edit, Add, and Remove Chart Data
  • 5.4. Change a Chart’s Data Range
  • 5.5. Apply a Chart Layout
  • 5.6. Apply a Chart Style
  • 5.7. Work with Chart Labels
  • 5.8. Adjust a Chart’s Axes and Gridlines
  • 5.9. Change a Chart’s Background
  • 5.10. Add Trendlines and Error Bars to a Chart
  • 5.11. Change the Size of a Chart

 

  • 6. Work with Objects in an E-mail Message
  • 6.1. Move and Copy Text
  • 6.2. Resize an Object
  • 6.3. Layer Objects
  • 6.4. Group & Ungroup Objects
  • 6.5. Modify Object Styles
  • 6.6. Align Objects

 

  • 7. Outlook Custom Signatures and Forms
  • 7.1. About Outlook Signatures
  • 7.2. Create a Custom Signature
  • 7.3. Add a Signature to a Mail Message
  • 7.4. Set Your Default Signature

 

  • 8. Microsoft Outlook 2010 Training: Level 3 Resources
  • 8.1. Outlook 2010 Level 3 Exercises 
  • 8.2. Outlook 2010 Level 3 Sample Files
  • 8.3. Outlook 2010 Level 3 Knowledge Checks
  • 8.4. Outlook 2010 Level 3 Training KeyNotes

Microsoft Outlook 2010 Training Course Instructor

Instructor Photo

Deanna Reynolds

MCTS, Technical Trainer, Published Author

Deanna is an author and technical instructor residing in Bellingham, Washington. For close to 20 years, Deanna has trained students in all arenas, specializing in delivering enterprise training. Throughout her career, Deanna has led hundreds of computer productivity training sessions, from beginner through advanced levels.  These days, Deanna’s technical training has extended beyond the classroom to include more than 20 courses for KeyStone Learning Systems and three published books: Excel 2010: No Problem! (Wiley), Word 2007 Pocket Book (Prentice Hall), and Managing Projects with Microsoft Office Project 2007 (Microsoft Press).

In the Microsoft Outlook 2010 Training course, Deanna will guide users of all levels to better email and time management through a complete understanding of Outlook 2010. 

Some Quick Microsoft Outlook 2010 Training Tips

Outlook 2010 TRAINING TIP:  start mail merge from outlook

In Contact view, you can click the Mail Merge option on the Home tab to launch a mail merge directly from Outlook that uses all or just a portion of your Outlook saved contacts.  Just fill in the pertinent details, click OK, and finalize your document in Word with your data source already attached. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  redisplay the reminders window

Have you ever had the Reminders pop-up right when you were in the middle of something, so you closed it and then forgot what it said? You can bring it back at any time by clicking the Reminders option on the View tab when you viewing your Inbox, Calendar or Tasks. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  create an e-mail poll

Rather create a custom form to get feedback from co-workers, consider using the Polling feature in Outlook. From the New Message window, choose the Use Voting Buttons option on the ribbon’s Options tab. You can add standard voting options or create your own.

These buttons appear in messages similar to the way meeting request options appear and allow the message recipients to quickly let their opinions know without having to type out a full e-mail. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  remove the task list from the to-do bar

Tasks are one of the items that show up on the To-Do bar. You can turn this off by choosing the To-Do Bar option on the ribbon’s View tab and disabling Task List from the menu. This frees up more space on the To-Do bar for additional calendar appointment. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  assign a shortcut key to a quick step

Shortcut keys can be assigned to nine Quick Steps. This is done from the Edit Quick Step dialog. To set this up, choose Manage Quick Steps from the Quick Step gallery menu on the Inbox Home tab. Select the Quick Step you want a shortcut for, then click the Edit button. At the bottom of the Edit Quick Step dialog, choose a shortcut from the Shortcut key menu. You can even opt to type the shortcut you selected in the Tooltip text – at least until you remember what shortcut you assigned. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  add an image as a message background

Rather than just adding a plain color background to an e-mail message, you can use an image you already have on file as your message background. To do this, from the ribbon’s Options tab, click the Page Color option. Then, at the bottom of the menu, choose Fill Effects.

In the Fill Effects dialog that opens, display the Picture tab and click the Select Picture button. Now, you can navigate to and select an image stored on your computer or network. Once you find the image you want, click OK to return to your message.  (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

OUTLOOK 2010 TRAINING TIP:  create custom text styles

If you have a set of formatting characteristics you apply to text in several messages, you can create your own style. To start, use the options in the Font and Paragraph groups on the ribbon’s Format Text tab to get your text looking the way you want. Then, from the Styles gallery, select Save selection as a new Quick Style.

In the Create New Style from Formatting dialog, type a descriptive name for your new style. Then, click the Modify button. While you don’t need to adjust any of the formatting, you do want to enable the New documents based on this template option. This way, the new style will be available in all new e-mail messages, not just the one you’re working on now. (Microsoft Outlook 2010 Training Tips: © KeyStone Learning Systems)

 

Other Resouces on the Web

LinkedIn's Microsoft Learning Professionals Group
This is a group for Microsoft learning and training professionals, including desktop support managers, project managers, instructional designers, learning officers and classroom trainers.

 

 

 

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