At A Glance
Level Beginner to Advanced
Course Outline View

Why Choose KeyStone?

  • KeyStone instructors are Microsoft Certified Trainers (MCT)
  • Fully hosted: no software to download or maintain
  • Supplemental Keynotes provide text version of training
  • Engaging Video Content

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Highlights

  • Focus on value
  • Understand the customer viewpoint
  • Generate enthusiasm for improved results
  • Utilize time as a competitive weapon
  • Recognize people are the grand enabler
  • Create a relentless pursuit for perfection!

Course Summary

The third of a series of lean6sigma Leadership eLearning seminars, Customer Value provides strategies to align your organization’s value stream with customer needs and desires. Understand how today’s customers think and design the necessary steps to ensure that your organization is building a lock on customer loyalty.

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