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According to independent research (completed by Vanson Bourne), legacy ‘enterprise search 1.0’ solutions are “woefully inadequate at meeting the sophisticated data needs of enterprises, which is seriously impacting productivity and profitability.” Apparently, the knowledge capture gap is prevalant because much of the company-specific knowledge doesn’t reside on a server, but rather in the heads of your employees.

So, how do you access this, as of yet, untapped information in a succinct knowledge transfer to make it not only accessible, but also searchable?

We may have the solution in KeyStone OnDemand. In addition to enabling users to quickly find desktop solutions and build skills that generate business results, KeyStone OnDemand offers the unique ability to create your own, custom content. Your staff can create, edit and assign searchable knowledgebase articles that can be easily added to end-users’ Quicklists. This is a great way to get this “tacit knowledge” out of your employees’ heads and into a company-wide searchable format.

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